Dispatch

You will receive an email letting you know when your order has been dispatched.
Dispatch and deliveries are business days only (Mon-Fri Exc.Bank Holidays). Delivery timescales do not include dispatch times which is typically within 24/48 working hours but can be up to 5 working days during our busy period. 

Please allow the stated time frame of your chosen carriage option to pass before chasing your delivery.

 

Signing For Deliveries
It is essential that all purchases are checked before being signed for. If an item is damaged, sign for the item as 'damaged', notify the delivery driver and Forth-River at your earliest convenience. 

By failing to do so, you are accepting responsibility for any damage discovered thereafter, voiding any claim. 
Any claims of damage raised after 28 days will not be honored due to the length of time the item has been stored and handled, unadvised.

Shipping 

Royal Mail 24 (Tracked) Signed for Service
Royal Mail 24 aim to deliver your parcel within one to two working days, however this service is not guaranteed and could possibly take up to three or four working days. 

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Royal Mail 48 (Tracked) Signed for Service 
Royal Mail 48 aim to deliver your parcel within two to three business days, however this service is not guaranteed and could possibly take up to three to five working days.

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DPD Shop to Shop

Forth-River will drop off at a DPD Drop off Shop and the Recipient will collect from their nearest shop. 

1-2 day delivery throughout the UK Monday-Friday. This is a tracked service and can be tracked via the DPD app. You will also receive updates via Email/SMS if details have been provided. ​Signature will be required.

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DPD Drop Off At Shop

Forth-River will drop off at a DPD Drop off Shop and DPD will Deliver Straight to your door. 

1-2 day delivery throughout the UK Monday-Friday. This is a tracked service and can be tracked via the DPD app. You will also receive updates via Email/SMS if details have been provided. Signature will be required.

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